Knowledge base

How do I raise a support ticket?

After signing in, choose "New ticket", pick a category and priority, describe the problem and submit. You can follow progress and reply to the support team from…

How do I sign in?

Click "Sign in with Zoho" on the home page. You will be sent to Zoho to authenticate and then returned to the portal. Your portal account is created automatical…

What do the ticket statuses mean?

Open: waiting for the support team. In progress: an agent is working on it. Resolved: the team believes the issue is fixed. Replying re-opens the ticket. Closed…